Return policy

In order to be returned, your item must be in the condition in which you received it. It must also be in its original packaging.

To return your item and get your money back, contact us by email and we'll ask you a few questions:

- If you have tried the product and wish to return it and be refunded because it does not meet your expectations, the trial is free, the cost of return will be paid by the company Veenix. A return ticket will be sent to you:

- If it is an order error on your part, and you have not tried the product, this does not fall within the scope of the ‘free trial’. It is still possible to return the product for a refund, but the cost of the return will be borne by the customer.

- If a product/package is received damaged, and the customer wishes to be reimbursed and not receive a replacement product: The return of the product for refund is still possible, but the cost of the return will be borne by the customer.

Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item.
We will also let you know whether your refund is approved or refused. If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.

In the case of a delayed or missing refund, if you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted. Then contact your bank.

There is often a processing time before a refund is posted. If you have taken all these steps and still have not received your refund, contact us by e-mail.

For a replacement request, we only replace items that are initially faulty or damaged. If your item is faulty, send us an email with a picture or video of the problem and we will send you the item free of charge.